- Assist with customer service and management of the customer experience
- Monitor and ensure client requirements are followed
- Work with sales team/construction estimators
- Assign projects to construction team once contracts have been signed
- Work with restoration managers / JFC’s to ensure we are obtaining necessary information in a timely manner
- Sending out estimates/contracts to all necessary parties
- Follow up with customers to obtain project approval
- Enter lead/jobs into the operating system and make sure all information in the project is correct
- Educate customers on process
- Review and validate project file documentation
- Maintain customer and client communications
- Support CMs ensuring customer and client agreement on scope and estimate
- Ensure all paperwork is complete with customer and client
- Interface with Subcontractors for availability
- Acquire proper permits as necessary and ensure all correct procedures are being followed with local municipalities
- Assist identifying and qualifying resource providers
- Validate completed PO documentation
- Update contract status with change orders and keep customer and client advised
- Maintain estimator shared spreadsheets on a daily basis
- Maintain internal and external communications
- Maintain communication log
- Upon project completion review file documentation and update as necessary
- Manage collections activities for down payments
- Assist in collecting all project close-out materials and help with final billing of projects
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
(if you already have a resume on Indeed)